DIYAlarms Returns and Refund Policy

Effective Date: 14/12/2022

Thank you for choosing DIYAlarms for your electronic needs. We strive to provide top-notch products and services to our valued customers. To ensure a smooth shopping experience and fair transactions, please review our Returns and Refund Policy carefully.

1. Returns

1.1 Return Eligibility

We accept returns within 30 days from the date of purchase.
To be eligible for a return, the product must be unused, undamaged, and in its original packaging with all accessories included.
1.2 Return Process

To initiate a return, please follow these steps:

Contact our Customer Service team at [email protected] to obtain a Return Merchandise Authorization (RMA) number.
Clearly mark the RMA number on the outside of the package.
Ship the product, along with a copy of the original invoice, to the address provided by our Customer Service team.
1.3 Return Shipping Costs

Customers are responsible for return shipping costs unless the return is a result of our error (e.g., defective or incorrect item).
1.4 Inspection and Processing

All returns will be inspected upon receipt. We reserve the right to refuse a return if the product is found to be damaged due to misuse or is not in its original condition.
2. Warranty

2.1 Warranty Period

All products sold by DIYAlarms are covered by our Return to Base Warranty for a period of 12 months from the date of purchase.
2.2 Warranty Coverage

Our warranty covers defects in materials and workmanship. It does not cover damage caused by accidents, misuse, or unauthorized modifications.
2.3 Warranty Process

In case of a warranty claim, please contact our Customer Service team at [[email protected]] with your proof of purchase.
If the issue cannot be resolved remotely, our Customer Service team will provide instructions for returning the product to our designated service center.
3. Refunds

3.1 Refund Eligibility

Refunds will be processed for eligible returns within 14 days of receiving the returned product.
3.2 Refund Method

Refunds will be issued in the original form of payment.
3.3 Non-Refundable Items

Shipping costs and any non-defective items that are not in their original condition, damaged, or missing parts may not be eligible for a refund.
By making a purchase from DIYAlarms, you acknowledge that you have read and agree to our Returns and Refund Policy. DIYAlarms reserves the right to update or modify this policy at any time without prior notice.

For any questions or concerns regarding our Returns and Refund Policy, please contact our Customer Service team at [email protected].